Assess
Use a structured questionnaire, data review, interviews and site observations to establish a baseline.
Output: A documented assessment with evidence, gaps and assumptions.
OUR APPROACH
Assessment, implementation
and lasting capability.
Choose an approach to see how we assess, solve, implement and sustain improvement across your business.
Explore our improvement approaches.
Each process is adapted to the business, available evidence and agreed scope. The examples below are illustrative.
10-day value creation assessmentFind the priorities and turn them into an action plan.+
How it works
Review operating data, interview leaders and observe the work. Rank opportunities by value, effort and risk, then agree owners, milestones and measures.
Brief example
A hotel reviews room-readiness delays and repeat complaints. The assessment produces a prioritized improvement plan for housekeeping, maintenance and guest-request handling.
What you receive
A baseline, Value Creation Map and first-stage action plan.
Read the full 10-day assessment →Multi-facility assessment processUnderstand the performance gap between sites.+
How it works
Agree common KPI definitions, account for differences in mix and service requirements, then assess each location using the same evidence framework. Identify transferable practices and local priorities.
Brief example
A manufacturer compares three plants with different scrap and delivery performance. The team selects one proven practice, tests it at a second site and establishes rollout criteria.
What you receive
A comparable site scorecard, opportunity ranking and phased improvement roadmap.
Supplier assessment processConfirm capability and address supply risk.+
How it works
Review quality, capacity, tooling, delivery and management routines. Validate critical evidence on site, assign corrective actions and reassess readiness before approval or expansion.
Brief example
A footwear brand evaluates a new supplier before a seasonal launch. Gaps in inspection criteria and capacity planning become actions with clear qualification gates.
What you receive
A supplier capability assessment, risk profile and development action plan.
Problem solving & troubleshootingFind the cause, contain the issue and verify the fix.+
How it works
Define the problem and protect the customer first. Examine evidence, test root-cause hypotheses, implement corrective actions and check whether the issue recurs. Use structured approaches such as 8D where appropriate.
Brief example
A recurring automotive defect is traced across supplier, plant and field data. The team tests the suspected cause, verifies the countermeasure and updates the control process.
What you receive
A documented problem record, corrective actions and effectiveness checks.
Automation & AI opportunity assessmentChoose a use case worth implementing.+
How it works
Assess process and data readiness, compare investment options and define a limited pilot with measurable acceptance criteria. Review performance before wider rollout.
Brief example
A factory tests visual inspection on one defect category, measuring false rejects, missed defects and operating cost before deciding whether to expand.
What you receive
A ranked opportunity list, pilot brief and go/no-go criteria.
Guest experience & service assessmentConnect customer feedback to daily operations.+
How it works
Map the journey, review available feedback and observe handoffs. Prioritize repeated service failures, coach the team and track the effect of process changes.
Brief example
A resort finds guest requests repeatedly pass between teams. A clear request owner and escalation routine are piloted before rollout across departments.
What you receive
A service-gap map, improvement actions and guest-experience measures.
Launch & transition readiness reviewCheck the critical conditions before committing.+
How it works
Review materials, suppliers, capacity, quality approvals, people and contingencies against agreed gates. Escalate unresolved risks and verify closure before proceeding.
Brief example
An apparel brand prepares a new collection. The review checks supplier capacity, approved samples and production handoffs before volume commitments.
What you receive
A readiness scorecard, unresolved-risk register and launch decision brief.
Implementation coaching & multi-site rolloutMake the improvement repeatable.+
How it works
Pilot the change, train supervisors on real work and document prerequisites and standard routines. Develop internal trainers, then verify adoption and results through quarterly reviews.
Brief example
A hotel group validates a better room-readiness process at one property, trains local champions and rolls it out with site-specific checks.
What you receive
A practical playbook, training plan and ongoing performance scorecard.
Cross-industry assessment & benchmarkingFind transferable practices beyond your own industry.+
How it works
Assess management routines, quality, service, productivity and execution using a common framework. Normalize comparisons for operating context and data definitions. Use client-authorized or appropriately licensed benchmark data, and separate comparable measures from practices that need adaptation.
Brief example
A hotel group adapts structured daily problem solving from manufacturing. A small pilot tests whether the new routine improves maintenance closure and guest-request ownership before wider adoption.
What you receive
A maturity profile, transparent benchmark comparison, transferable-practice shortlist and pilot action plan.
Investor due diligence & value creationAssess operating potential before and after investment.+
How it works
Review operational capability, management capacity, commercial execution and investment needs. Establish the baseline, prioritize improvements and model downside, base and upside scenarios with the investor and its financial advisors. Show costs, timing, execution risks and the assumptions connecting operating improvements to potential future value.
Brief example
A VC or private-equity investor evaluates a business with promising demand but inconsistent delivery. TTWCI assesses whether quality, capacity and management improvements could support profitable growth, then builds a phased operating plan and scenario-based value bridge.
What you receive
An operational diligence report, prioritized value creation roadmap, investment and execution requirements, and an assumption-led future-value scenario model.
A consistent method. Adapted to your business.
Prioritize
Agree the improvement actions, accountable owners, milestones, expected benefits and investment needs.
Output: A prioritized action plan and an initial performance scorecard.
Implement
Work alongside the team through intensive on-site guidance, practical training and coaching.
Output: Working process changes, trained owners and evidence of adoption.
Replicate
Document the conditions that made the improvement work and prepare other locations to adopt it.
Output: Implementation playbooks and internal trainers.
Sustain
Review the scorecard, verify results and resolve barriers through quarterly visits and continued coaching.
Output: A refreshed improvement agenda and ongoing accountability.
The systems that make improvement repeatable.
Assessment modules
Use consistent scoring and evidence requirements, with sector-specific questions for automotive, hospitality and consumer products.
Performance tracking
Record each initiative’s baseline, target, owner, due date, progress and evidence. Distinguish estimated opportunity from implemented and verified benefit.
Practical training
Combine short lessons, work-based exercises, supervisor coaching and train-the-trainer materials. Verify application on the job.
Implementation playbooks
Capture prerequisites, steps, roles and acceptance checks so improvements can be repeated across teams and locations.
Quarterly review routines
Use a consistent agenda for results, unresolved issues, capability gaps and next-quarter priorities.
Client-owned capability
Equip internal leaders to maintain the work. Configure the tracking and learning approach around suitable client systems and the agreed scope.
Emerging technology, applied with a purpose.
Start with the operating problem and the systems already in place. Introduce new tools where a controlled pilot demonstrates value.
- AI-assisted document and operating-report review, with human verification
- Searchable knowledge assistants grounded in approved procedures and learning materials
- Automated dashboard updates and action reminders
- Process mining where reliable event data is available
- Machine vision, predictive maintenance and robotics where readiness and economics support adoption
Agree acceptance criteria, review data access and integration needs, verify the benefit at one location and document the conditions for replication.
A clear commercial starting point.
01 / DIAGNOSE
Fixed-scope assessment
The 10-day assessment is the front door: establish the opportunity and improvement action plan. Timing is agreed for the scope and complexity.
02 / DELIVER
Implementation program
A separately scoped program provides intensive on-site guidance, coaching, training and implementation support.
03 / SUSTAIN
Recurring support
Quarterly visits, scorecard reviews and continued coaching maintain progress and develop the next priorities.